Staff Bios

Christie Clipper, DHA is Director of the Center for Personalized Health Care at Duke University. Dr. Clipper is a health administration specialist, researcher, and educator who has extensive experience in the design and institution of advanced health delivery systems. She comes to Duke University after serving as administrative leadership for Henry Ford Health System’s (HFHS’s) Division of Endocrinology, Diabetes and Bone & Mineral Disorders. During her tenure at HFHS, she implement new models of care delivery, improving access and care, through the adoption of Shared Medical Appointments for system-wide dissemination and telemedicine for ambulatory division expansion. In addition, she served as an advisor to HFHS’s Care Experience Division on provider communication skills training. In 2019, she was appointed as an adjunct faculty member for Texas Tech University Health Sciences Center, School of Health Professions for the Master of Science in Healthcare Administration Program.Dr. Clipper earned her Doctor of Health Administration from Central Michigan University, her Master of Science in Community Health Services Research from Wayne State University, and her Bachelor of Arts in Health Policy & Finance from University of Michigan-Dearborn. In completion of her doctorate she studied at the World Health Organization, Centers for Disease Control and Prevention, and National Institutes of Health affording insight into health disparities and costs within the United States and globally. This experience lead to her formulating collaborative research projects with Michigan State University College of Human Medicine and Institute for Health Policy, Central Michigan University, and the National Institute of Whole Health.Dr. Clipper’s research collaborations resulted in multiple scientific presentations at national and international conferences, as well as abstract and manuscript publications. Her most prominent international research presentation was “The Use of Behavioral Engagement Model to Improve Patient-Provider Relationship: Applications for Patient-Centered Care” at the 22nd Conference of the International Academy of Management and Business in London, UK in 2016. Dr. Clipper’s research interests have been directed to industry and policy initiatives call for a transformation of our healthcare system to address escalating behavioral-related diseases in a patient-centered environment through improved patient-provider relationships.


Heather Batchelder, LPA, HSP-PA, is a Clinical Research Coordinator 1 at the Center for Personalized Health Care at Duke University. In 2016, she earned her MA in Clinical Psychology from Appalachian State University and in 2018 became licensed as a Licensed Psychological Associate and Health Services Provider Psychological Associate in North Carolina. Prior to arriving at Duke, she worked with several populations across community, university, and inpatient settings, with a focus on improving mental health outcomes through cognitive and behavioral change. Her research experiences includes developing educational programs supporting informal family caregivers of elderly patients, reviewing Acceptance and Commitment Therapy as a treatment for eating disorders, and investigating the impact of interpersonal violence on rural adolescents.  Her current research interests focus on mindfulness-based interventions, educating families on community and healthcare resources, and acceptance and commitment therapy.


Meagan Cannady, MSPH is a Project Planner I at the Center for Personalized Health Care at Duke University. Meagan holds a MSPH from the Health Policy & Management department at the UNC Chapel Hill Gillings School of Global Public Health and a BA in Public Policy also from UNC Chapel Hill. Meagan’s prior experience includes contract research for global medical device and pharmaceutical sponsors and quality improvement within a clinical setting.  Meagan’s professional interests include process improvement, population health, vulnerable populations, and the patient experience.


Katie Clinkscales is an Administrative Coordinator at the Center for Personalized Health Care at Duke University. She holds a BA in Psychology from the University of California, Santa Barbara. Katie’s background involves securing funding and support for surgical specialties and research within a pediatric academic medical center as well as work in process improvement and implementing LEAN methodology in the health insurance operations space. Her interests in the health care arena include patient-centered care, chronic disease management, preventative medicine, and process improvement.



Connor Drake, MPA is a Research Program Leader at the Center for Personalized Health Care at Duke University and a Health Policy and Management PhD student at the UNC Gillings School of Global Public Health with a focus on implementation science. His research experiences include evaluating innovations in primary care, investigating group-based models of care, and implementing evidence-based interventions into clinical and community settings. Prior to arriving at Duke, he worked on quality improvement projects and implementation of meaningful use of the electronic health record at UNC Health Care, economic research and policy analysis at the North Carolina Department of Commerce, and served as a Legislative Aide to Congressman David Price during the national health care reform debate. His research interests are focused on population health management, implementation of evidence-based interventions, and clinical care redesign to engage patients in their health and health care decision making.



Cindy Mitchell provides administrative support to the Center for Personalized Health Care, managing day to day activities including schedules, finances, and human resources. Cindy brings over 30 years of administrative experience in the health care and insurance industries to her work at the Center.

Center Fellows

Dominique Bulgin, PhD, RN is a Fellow at the Center for Personalized Health Care at Duke University and post doctorate in the National Clinician Scholars Program in the Duke School of Nursing and Duke Clinical & Translational Science Institute. She holds a Bachelor of Science in Nursing from Nell Hodgson Woodruff School of Nursing of Emory University and a PhD in Nursing from Duke University School of Nursing. Dr. Bulgin’s research experiences include conducting secondary quantitative and qualitative analyses to explore factors that influence health behaviors and conducting a multisite, mixed methods global study that focused on uncovering the influence that stigma has on quality of life and self-management behaviors in adults with sickle cell disease in Jamaica and the United States. Her research interest includes improving health outcomes in adults with sickle cell disease by promoting disease self-management and mitigating the influence of social drivers of health and stigma.